MudPiez - The Art & Craft Shop
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Return & Refund Policy

  1. Returns
    Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
    To complete your return, we require a receipt or proof of purchase.  
  1. Refunds
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  2. Late or missing refunds 
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@mudpiez.in.
  3. Sale items
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
  4. Exchanges
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email immediately on receipt with photographs at support@mudpiez.in and send your item to: B G Road Bangalore Karnataka IN 560076. Claims for damages after 2 days of receipt of item will not be entertained.
  5. Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
  6. Shipping
    To return your product, you should mail your product to: Mudpiez, B G Road Bangalore Karnataka IN 560076
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
    If you are shipping an item over 1000 INR , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  7. Cancellation
    If you aren't able to cancel your order online, please send a mail to support@mudpiez.in, mentioning your order number. We will cancel the order from the backend. In case you have paid for the item, we will initiate the refund process as well and it will go through the above mentioned cycle.